Refund policy

Return and Refund Policy

Last updated: October 17, 2026

Thank you for shopping at NexaCart. We are committed to providing you with the best quality products. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility (5-Day Policy) We have a strict 5-day return policy. You have 5 days after receiving your item to request a return. After 5 days from the delivery date, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

2. Conditions for Return & Unboxing Video (Mandatory) Since we operate on a strict quality control basis, we only accept returns for the following reasons:

  • The item received is defective or damaged.

  • You received the wrong item.

Important Note: An unboxing video is MANDATORY to claim a return or refund for damaged or wrong items. The video must be taken while opening the package from the very beginning, without any cuts or edits. Without a valid unboxing video, your return request will be rejected. We do not accept returns or issue refunds for "change of mind" or if you simply do not like the product.

3. How to Start a Return If your order meets the above conditions, please contact us immediately to start a return.

  • Send an email to namenexacart@gmail.com. with your Order Number and the Unboxing Video attached.

  • If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Damages and Issues Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately with the unboxing video so that we can evaluate the issue and make it right.

5. Non-returnable Items Certain types of items cannot be returned, such as personal care goods (e.g., beauty products, hair removers) unless they arrived damaged. Please get in touch if you have questions or concerns about your specific item.

6. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at namenexacart@gmail.com.